Golden Wonder Security

18 January 2012 by Hamst

As many people will be aware over the years I have travelled around the town taking photographs of buildings, streets, people, event and many other scenes. I started many years ago both taking and collecting photographs although the vast majority of my images come from the past 4 to five years. I’ve built up quite a library containing thousands of pictures for posterity, a historical record and to use in various articles of local interest of which www.visitscunthorpe.com can be testament to.

A couple of years ago I was challenged whilst taking photo’s at a local under 14’s football match in which my son was taking part. I’d taken photo’s at numerous matches over the years and posted them to the football teams web page on Facebook, something which had caused no bother and the players loved tagging themselves and using them as profile pictures, both my sons team and the opposition. However, after this challenge and thinking I had gone some way to reassure the parent that there was no malice intended I thought I should look deeper into the law and photography within the UK than I previously had.

After hours of research and reading I though I’d gained enough knowledge and understanding to know where I stood within the law should I ever be confronted again, although I don’t profess to be an outright expert.

Last year that knowledge was put to the test whilst I was passing the hospital and decided to take a few pictures to add to my library. The details of that can be read via this link; http://www.visitscunthorpe.com/ScunthorpeNews/Headline/Hospital-Security-Try-To-Prevent-Me-Taking-Photos

Late last year I was over at the Normanby Park and Foxhills Industrial Estates taking photo’s of various businesses and on the whole whilst there was some curiosity by some security guards manning the gates the only ones that queried what I was doing were at the Two Sisters plant. Although they weren’t too please with me taking pictures and originally tried to prevent me they conceded I was within my rights, overall the encounter I had with them was quite amicable.

On Tuesday 17th January I decided I would travel the Midland Road Industrial Estate via Cottage Beck Road to take some photographs of industry around this area. Passing the Golden Wonder plant I though it would be a good opportunity to take a few shots of the site, it quickly became clear I wasn’t welcome. I was stood on the road outside the site when a security officer approached. I switched my camera to video mode to record the encounter to protect both myself and the security guards from future false accusations. The footage can be seen below. 

Obviously the conduct and tactics used by the two security officers has to be in question.
At 04:53 an employee, who can be seen just walking past, is getting into a car behind me can be heard saying, “I’ll run him over ” to which the female officer actively encourages her by saying, “you do that,” that’s when I moved onto the path.

What also aggrieves me is that someone in a uniform representing a company in an apparent position of authority can try and intimidate members of the public by making up laws that don’t exist. This seemed to be an attempt to subjugate a member of the public into accepting what was being told was to be true. Further more hurling offensive insults and puerile slander, like seen at the end of the video, surely isn’t something that someone in that position should resort to.

Golden Wonder Security from cowpatcollector on Vimeo.

 
In conclusion I take their actions to be an exception to the standard practise employed by the many fine security officers up and down the country and I can only assume these two individuals actions are not characteristic of the rest of the security team at Golden Wonder. 
 

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[-]Comments hidden, click to expand. (1|0) By Paul Rhoades 1 year ago (1|0)Rated: Great!
NOTE:

I think its important to point out at this point that the security guard's in question were not employed by Golden Wonder, but work for an external security company.

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[-]Comments hidden, click to expand. (1|1) By parkylondon in reply to Paul Rhoades 1 year ago (1|1)Rated: Great!
It's irrelevant whether they work for Golden Wonder or not. They are the face of GW for the purposes of this video.

As a photographer, I have had enough of security guards spouting off about laws they don't understand, enforcing rules that they make up on the spot and wasting my time, spoiling my valuable spare time with their idiocy.

However, I understand from commentry elsewhere that the two Security Guards have been sacked. This should NOT have happened. They should have given TRAINING. The guy should have been given a written apology. He was standing his ground because he was in the right.

Recently, new guidance has been written up by the British Security Industry Association which, if these two had been given adequate and suitable training, would have prevented this from happening.

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[-]Comments hidden, click to expand. (1|0) By PeterPrinter in reply to parkylondon 1 year ago (1|0)Rated: Great!
You have been mis informed, the individuals resigned they were not sacked.  Big difference.

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[-]Comments hidden, click to expand. (1|0) By Happyperson 1 year ago (1|0)Rated: Great!
Good for you buddy. Stand your ground. 
It is an unfortunate byproduct of sensationalist media(read Daily Mail) that anyone with a camera should be treated as a terrorist or pervert.


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[-]Comments hidden, click to expand. (1|0) By Ed 1 year ago (1|0)Rated: Great!
I came here from petapixel.com - this story is starting to get some wide attention on the web.

I've read a couple of people saying they've contacted Golden Wonder about the vid, so I'd be interested to know if there's ever a response.

If you hear anything, please keep us updated!

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[-]Comments hidden, click to expand. (1|0) By squinty 1 year ago (1|0)Rated: Great!
The security staff put on a funny, childish display to be sure. I especially liked the tantrum the female guard threw as she tossed aside the gate rail at 5:55. Impotent blustering rage is always funny!

I'm impressed by how polite the encounter was by US standards, though. In my country such encounters often end in violence or spurious police charges.

I found this clip thanks to Carlos Miller's site: http://www.pixiq.com/article/uk-photographer-gets-harrassed-for-photography-funny-exchange

He's documented lot's of encounters between authority figures and photographers.

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[-]Comments hidden, click to expand. (1|0) By John W 1 year ago (1|0)Rated: Great!
Brilliant video. As an architecture student I've come across this attitude a few times too but never been quite as persistent. Maybe I will in future if the response is likely to be as wooly as theirs!

It frustrates me that so many industrial sites employ the philosophy that it's easier to ban photography entirely than to manage it and to ensure that their employees operate safely and sensibly while on site (because that's what it's about really). I know the Tata Steelworks in Scunthorp has a similar policy which they do have more power to inforce as their site is only really visible from on their private property.

Industrial photography is incredibly important, especially now when so many factories and sites are being closed down due to the economy. Anyone who's unconvinced about it should take a look at Michael Collins' photography (www.michaelcollinsphotography.com).

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[-]Comments hidden, click to expand. (2|0) By Edwin 1 year ago (2|0)Rated: Great!
Excellent project - congratulations. Our towns and cities are changing so fast and it is important to record the changes as they happen.

Security guards have of course no power whatsoever to hassle people taking photographs in a public street. See my Glasgow Album -

http://glasgowalbum.blogspot.com/2011/09/update-to-south-street-walk.html

Apart from being illegal, in an age of Wikimedia, satellite surveillance,  drones and mobile phones, hassling street photographers is just a nonsense.

I do try to avoid taking photos of people going in and out of the buildings  - that's just basic manners - and I would add that it is a shame if the security guards have indeed been sacked.  Not their fault that they haven't been properly trained. Security guards are often people on minimum wages and may have certain assumptions about  their role - and a good employer should train those assumptions  out of them.

Anyway - great site, a model of how to go about depicting your home town as it is (came via a post linking here on Guardian's Comment is Free)

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[-]Comments hidden, click to expand. (1|1) By areyoubored 1 year ago (1|1)Rated: Poor
the man taking photographs and questioning the security guards comes off very bad here, just head over to a very popular photography forum and you will see the responses to which I am in majority off, security guards need some training? most definately... but as a whole this Hamst person comes across like all he wants to do is wind people up and get a reaction then act all innocent when he does..

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[-]Comments hidden, click to expand. (1|0) By Edwin in reply to areyoubored 1 year ago (1|0)Rated: Great!
I've oinly been in this situation a couple of times since i started documenting the changes in Glasgow. What I do is stop taking pics, politely explain the principles of street photography, and tell the security I will be in touch with the company that owns the place.

What happens then is that you get an apology and the security get proper training - and you get to take your pics.

My worst security experience actually had nothing to do with photography. I was donating platelets at the Blood Donor centre in Nelson Mandela Place and chained my bike to a building railing. The security staff in that building  then  hassled the blood donor staff and demanded I come off the donor couch to remove the bike that instant. The staff of course said get stuffed and on leaving I contacted the building management who apologised profusely!

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[-]Comments hidden, click to expand. (1|0) By jonsg in reply to areyoubored 1 year ago (1|0)Rated: Great!
You didn't by any chance happen to work for Golden Wonder until recently? :)

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[-]Comments hidden, click to expand. (1|0) By nickpan 1 year ago (1|0)Rated: Great!


it's always a shame when anyone is sacked, but I can't help but feel these two earned it.  Bloody minded and petty, regardless of any lack of training. 

An absence of common sense, and common courtesy.  No amount of training could have helped there.

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[-]Comments hidden, click to expand. (1|0) By PeterPrinter in reply to nickpan 1 year ago (1|0)Rated: Great!
They did not get sacked.  They resigned!

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[-]Comments hidden, click to expand. (1|0) By Paul Rhoades in reply to PeterPrinter 1 year ago (1|0)Rated: Great!
Hi Peter, 

Visit Scunthorpe contacted Golden Wonder on Friday, but have as yet received no response from them. 

We are aware that the male guard in the video has left some comments against the video stating that he no longer works there. He has not stated if he resigned or was sacked.

Any further information please send it to editors@VisitScunthorpe.Com 

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[-]Comments hidden, click to expand. (1|0) By PeterPrinter in reply to Paul Rhoades 1 year ago (1|0)Rated: Great!
Golden Wonder sent me an email that states:

"Golden Wonder Ltd has been made aware of the video on various sites of the Internet. The security team at the Golden Wonder facility are not employees of the company this service is provided by Kingdom Security Ltd. As a matter of urgency, we have asked Kingdom Security to conduct a full investigation into this incident with those employees involved and to take any appropriate action"

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[-]Comments hidden, click to expand. (1|0) By Paul Rhoades in reply to PeterPrinter 1 year ago (1|0)Rated: Great!
could you forward a copy to Editors@VisitScunthorpe.Com pls? I'd like the contact details of who responded to you as they've not responded to us.

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[-]Comments hidden, click to expand. (1|0) By jonsg in reply to PeterPrinter 1 year ago (1|0)Rated: Great!
Somehow I suspect that their resignations weren't spontaneous.

I do agree with @parkylondon, though - training is the answer here, not dismissal/forced resignation. The guards should also have been reassigned to a different site, as they could cause continuing image and practical problems for Golden Wonder were they to continue working at that location.

What this video does demonstrate very well indeed is that security staff must be trained to understand that they are the first point of contact with anyone visiting the vicinity of the site they're guarding, and therefore they're the public face of that company, whoever's actually paying them.  This pair certainly made Golden Wonder look very bad, and created a major public relations problem for their client.

It's worth noting that the male guard's parting shots - ironically - could have got him arrested under s.5 Public Order Act 1986!

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[-]Comments hidden, click to expand. (1|0) By Pollington 1 year ago (1|0)Rated: Great!
I feel your anger and frustration having been in similar situations.

Well done at keeping your composure.

This has been linked and heavily discussed over at a forum I use,  they also have a link for these - and I think many of us should 'partake'

http://www.28dayslater.co.uk/forums/showthread.php?t=51151

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[-]Comments hidden, click to expand. (1|0) By coops 1 year ago (1|0)Rated: Great!
I watched the video and thought how funny it was, that the security staff could be so wrong and yet be so confident that they were right, their intimidation tactics were hilarious and I'm glad that I was able to watch and enjoy the play that was acted out.

Unfortunately don't we see this all the time? It was the two security guards at golden wonder this time but everyday in all walks of life there are similar people doing just the same. Unless as in this case it is stood up against we will continue to see the inappropriate actions being forced upon us.

I say well done to the photographer, I don't condemn the security guards because they seemed to think that what they were saying was correct, (others have stated their thoughts about lack of training) but I do question the government and previous governments for not stating clearly the law (in common sense language that we can all understand) what can and cannot be photographed, this argument has been going on too long and until someone sorts the issue out we will continue to see silly situations occurring.

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[-]Comments hidden, click to expand. (1|0) By edinstu 1 year ago (1|0)Rated: Great!
the problem with training staff at companies like this is that it's non existant. the training these two people recieved was probably "zip up the jacket and your trained" also companies the size of golder wonder sub-contract these duties because they can then deny and bad press like this by saying "these are not golden wonde employee's.

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[-]Comments hidden, click to expand. (1|0) By Paul Rhoades 1 year ago (1|0)Rated: Great!
Credit to golden wonder, they've invited the photographer to their factory to take some photos there. 

We'll pop a gallery up when he's been.

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[-]Comments hidden, click to expand. (2|0) By Michael Collins 1 year ago (2|0)Rated: Great!
I applaud the photographer for respectfully standing his ground in the face of insults and intimidation. The security guards require training not punishment. There is a widespread belief that photographers are not allowed to photograph buildings from public areas; this is not correct. It is important that people feel free to photograph what they want (providing they do not break the law) because this is a fundamental liberty. Imagine if the man had been making notes in a diary or notebook and he had been asked to surrender that! As a photographer, I have had numerous experiences with ill-informed, over-zealous security guards who through bad or misleading training have tried to prevent me photographing from public land. On several occasions the police intervened on my behalf. There are currently two profound misconceptions that fuel these misunderstandings. Firstly, there was the ignorant campaign in the now discredited News of the World that stoked public fears about paedophiles, and the paranoia and witch-hunting that this generated (including the infamous case when a paediatrician was attacked by a mob). When a parent is unable to photograph his 14 year old son playing football, there is something very wrong with our society. Secondly, there has been an equally over-zealous and ill-informed response to issues of national security and photography. While the need to be vigilant for terrorists is not to be under-estimated, it is very unlikely that Al Qaeda would send a scout on a bicycle to photograph a crisp factory. A recent example of a man being stopped by police for photographing a London bus is clear evidence of a need to think before making insane judgements. It is important that folk can photograph in peace. It's also important that photographer (professional or amateur alike) be encouraged to photograph their surroundings. Their photographs will add to the record of what our landscape was like. How many times have you passed a demolition site or newly open space and thought: what was there?

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[-]Comments hidden, click to expand. (1|0) By L 1 year ago (1|0)Rated: Great!

In reply to potsy and may I add....any other individuals who might not want to buy our crisps because of all this recent bad publicity.....Please be aware that within our Golden Wonder factory here in Scunthorpe, we happen to make delicious crisps and are in no way whatsoever involved with the manufacturing of any other merchandise. So please do carry on buying our crisps., they are in fact very tasty!!droolbig grin

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[-]Comments hidden, click to expand. (1|0) By L 1 year ago (1|0)Rated: Great!

Would also like to point out that we make tasty snacks too.big grin

 

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[-]Comments hidden, click to expand. (1|0) By Jesterdog 1 year ago (1|0)Rated: Great!
Just to add to the general sentiments that Hamst did a great job of putting these idiots in their place and showing what type of mentality a security guard has in this day and age. They should be lucky Hamst didn't call the plice himself and report them for threats of violence, asking someone to run him over, or for the comments made by the male security guard. If I had the evidence of someone saying that to me I would make sure they were at least made to apologise in writing, it would then make them think twice about using the bordem of the job as an excuse to harass people.

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[-]Comments hidden, click to expand. (1|0) By Alan Brown 1 year ago (1|0)Rated: Great!
Very Good Hamst.  Lots of fun and helps bribg clarity to the laws surrounding the taking of photos in a public place.  - Yes, the gurad was abusive and using language that strictly speaking should allow her to be arrested as she WAS actually in a public place, on the footpath and causing a nuisance.  Would be great if a policeman had chanced her along and arrested her for "causing a nuisance in a public place")

(I think you need to replace "Prosperity" with "posterity", though, unless you mean you expect to become prosperous by making money off this article - LOL  ?)

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[-]Comments hidden, click to expand. (1|0) By Alan Brown 1 year ago (1|0)Rated: Great!
... and before I get corrected too? ... I meant "bring", of course,, not "Bribg"

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[-]Comments hidden, click to expand. (1|0) By scunny fan 3 months ago (1|0)Rated: Great!

O.K mister camera man. THIS business has been there from the late 60`s and not only my mother has worked there in the 80`s it has always been apart of scunthorpe and helped many familys out in employment. I dont no if you have seen the history of the place but obviously they have had some hard times so had  to sell there idea and product because of what,,,,,,,just because there not trained does that mean every time somebody goes on there web site u click on to this recording.. you may like plus other comments but think if it wasnt there,,,,,,,,,,o so many jobs,,,

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[-]Comments hidden, click to expand. (1|0) By scunny fan 3 months ago (1|0)Rated: Great!

O.K mister camera man. THIS business has been there from the late 60`s and not only my mother has worked there in the 80`s it has always been apart of scunthorpe and helped many familys out in employment. I dont no if you have seen the history of the place but obviously they have had some hard times so had  to sell there idea and product because of what,,,,,,,just because there not trained does that mean every time somebody goes on there web site u click on to this recording.. you may like plus other comments but think if it wasnt there,,,,,,,,,,o so many jobs,,,

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